Assessment

Housing associations are renounced for the number of services they provide and accreditation is a great way to raise organisational and individual achievement, whilst working to improve profitability and demonstrating to partners, customers and staff a commitment to reaching the highest levels of performance.

Customer Services Excellence is the ideal tool for housing associations; it has been developed by Government to provide organisations with a practical tool for driving customer-focused change. We have helped housing associations achieve the standard and can work with you to make the process a reality.

Our support

Our dedicated office-based team and accredited assessors who are keen to support you through the process, we can offer introduction seminars and organisational briefings to encourage full employee commitment and involvement. We have adapted our systems to make the process as convenient as possible and devised an online tool which enables you to complete the process online.

To register an interest and become one of the 10% of organisations delivering excellence in customer service please complete our online form or email us for more information.

To read about how we helped Gloucester City Homes acheive Customer Services Excellence view our Case Study by clicking here