Training and Development

We have worked with several housing associations and strategic partners to provide training ranging from one-off courses to full culture change programmes. Each event supports the development of the necessary skills required to help an association engage and grow. The success of our events has been effectively demonstrated, below are samples of those we have delivered:

Management Development Programme

This programme consists of several modules and enables managers to reflect, measure and contextualise performance and behaviours, offering them tools and strategies to move themselves, their teams and their association forward.

Customer Service Training

This course aims to improve customer focus and put our customers at the heart of everything by exploring the issues of internal and external customer service. Participants will develop an understanding of behaviours and business decisions on customer satisfaction.

Dealing with Diversity Training

This course aims to recognise customers bespoke requirements by teaching participants how to address customer’s unique needs in a professional and fair way.

Equality and Diversity

This course gives participants the opportunity to enhance skills and explore attitudes in dealing with equality and diversity issues

So we have the core materials ready for you to use and if you have specific objectives in mind we will fully scope and incorporate adaptations to tailor a course for you. In addition, we are the accreditation body for the Customer Service Excellence Standard so we can also incorporate elements of the criteria to help you work towards national standards of excellence. This responsiveness and experience clearly aligns with initiatives to achieve value for money and maximum benefits.

Our support

We are able to offer a complete support package to ease the entire process; to deliver the training we have a national team of over 100 professional trainers and consultants. For associations with personnel pressures we can also provide a dedicated and experienced administration team responsible to manage attendance lists, joining instructions, venue sourcing, and event evaluations. We can then verify the success of events with our comprehensive evaluation and management information package.

To read about how we helped Halton Housing Trust launch a culture change programme click here.