Professional Customer Care

As the assessment body for the Cabinet Office’s Customer Service Excellence Accreditation we have helped 3,000 organisations reach certification to excellent customer service standard. Uniquely for a training business this has enables us to link the development of our course to the proven behaviours and processes needed to demonstrate good quality and true excellence in customer service.

Our course will aim to provide customer focus and put customers at the heart of everything by exploring the issues of internal and external customer service and developing an understanding of behaviours and business decisions on customer satisfaction by:

• Examine examples of good and bad customer service
• Identify who suppliers, customers and stakeholders are
• Discuss and review good listening skills
• Explore business dilemmas, decision making and the impact on customers

The training is applicable to anyone within a customer service role wishing to improve their professional skills.

For more information or to book your place on any of the above courses please contact us on 01684 864017 or training.services@uk.g4s.com

Case Study

“It was vitally important for us to embed a customer focussed culture across the organisation to ensure our people made our strapline a reality of 'delivering quality and excellence for all. The G4S programme has enabled us to take a major step along this journey.  If you asked me would I do this again the answer is definitely yes." Chief Executive, Halton Housing Trust

Our Customer Service course formed an integral part of Halton Hones trust culture change initiative. For more information click here to read their case study.