News!

October 2010: Customer Service Excellence Recognition Event is a Success!

We were delighted to host our annual Recognition Event dedicated to recognising our customers who have received accreditation against the Customer Service Excellence (CSE). The event was held at Nailcote Hall, near Birmingham on 7 October, during Customer Services Week.

The event attracted 135 attendees from over 35 organisations across England, Ireland, Wales and Scotland. A good cross section of public services attended including Housing Associations, Councils, the Education Sector, the NHS, National Archives and Her Majesty’s Court Service.

All those who attended have been assessed by G4S Assessment Services for the CSE and reached the high levels of service it dictates. The group are now within the 3,000 organisations we have helped attain the Standard.

Following on from a drinks reception, key note speaker Emma Peake from the Cabinet Office reaffirmed the importance of Customer Service and praised the good work carried out by the our team on a daily basis. Gary Swarbrooke, our Director of Operations also confirmed how the Standard can be used as a tool for driving efficiency during tough trading conditions.

Following on a three-course lunch, a presentation ceremony took place and every organisation was presented with a plaque to acknowledge their attendance.

Gary Swarbrooke commented:

“The event was a great success, it was incredibly inspiring to meet with so many staff who are absolutely committed to delivering an excellent and continuously improving customer focussed service. We are extremely proud to work in partnership with so many dedicated individuals and organisations.”

April 2010: Customer Service Excellence Training Seminars - Book your place now!

G4S Assessment Services is offering training seminars for organisations considering applying for the Customer Service Excellence standard.

The seminars are open to customer-focused organisations who wish to apply for the standard and are not sure where to begin. The seminars will discuss the practical application of the standard and show how your organisation can move forward to gain the prestigious accreditation.

We have scheduled several 'CSE Awareness Seminars' in nationwide locations for organisations looking to find out more about the Standard. For more information please click here.

November 2009: CSE Recognition Event

On 7 October 2009 G4S Assessment Services held our first Customer Service Excellence Standard on 7th October at Nailcote Hall near Coventry.

The event attracted 123 attendees from over 25 organisations, including G4S Met Office. Those attending the event will have been through the rigorous assessment process and proved themselves as Customer Service Excellence providers.

Following on from a drinks reception and lunch, key note speakers included Matt Tee, Permanent Secretary for Government Communication, who acknowledged that at a time of financial constraints when organisations are looking to continue to provide an excellent quality of service and value for money for customers CSE provides a framework to support this effort and attendees demonstrated that building a truly customer focussed organisation based on a real understanding and insight can make for great learning and improved efficiency in delivering the business.

Other key note speakers included Roy Stephenson, Deputy Director, Cabinet Office and Simon Murphy, Managing Director for G4S Assessment Services who both acknowledge the importance of CSE. Matt Tee awarded each attending organisation with a certificate to celebrate their success. A special award was presented to Gloucester City Homes for being inspirational in the way they have used CSE to transform the services they provide, having a direct impact on improving their customers’ experience.

For more information on Gloucester City Homes journey to acheive CSE click here to view their case study.